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08:00

Refreshments and registration

09:10

welcome & INTRODUCTION
Keely Stocker, Editor, Drapers

 

09:15

Power talk

THE POWER OF PRODUCTIVITY

Having lived and worked in different parts of the world Nicole shares a global perspective - exploring multiple channels, navigating uncertain markets, and ultimately how planting productivity into your strategy can allow you to be both efficient and grow.

Nicole Smith, Trading Director, All Saints 

09:35

Power talk
MEETING THE NEED FOR SPEED
Marc Compagnon, Executive Director and Group President, Li & Fung

The world is working increasingly faster and with the influence of technology and social media, today’s consumer has a “see now, buy now” mentality. This has forced retailers to find new ways of closing gaps in their supply chain and accelerating their time-to-market. If speed is the new currency, then a fundamental shift must happen so supply chains become faster, more flexible and responsive to consumer demand. In this talk Marc shares the vision at Li-Fung for a seamless supply chain and how their model connects suppliers and customers with end-to-end visibility and data. This puts retailers in the driving seat on their digital transformation journey, enabling empowerment of their customers and allowing them to be competitive when it comes to speed, choice, price and convenience in an ever-evolving retail landscape.

10:00

Debate
STORE SHAKE UP

In this session we get store specific and look at some of the key decisions that need to be made for the stores of the future. These include how may stores are too many and how to improve productivity of your stores? Store leadership and strategy are at the forefront of change but provide an opportunity to converge online and offline and to re-write the rules on in store experience and overall store productivity.

Chaired by:
Keely Stocker, Editor, Drapers

Panellists:
Mary Homer, CEO, The White Company
Ben Barnett, CEO, TFG Brands London
Cathy McCabe, CEO, Proximity Insight
Caludia Nappo, Retail Director, LK Bennett
Roger Bannister, Business Development Director, Timico
 

10:30

Power talk

START-UP THINKING
 
Meet Kenyatte, a global brand builder and positive change leader. With 20 years’ experience of strategic planning and action-focused results, his role embodies our theme for this year. In his talk we learn the best ways to drive efficiency and how purpose, values and principles can also drive productivity
 
Kenyatte Nelson, Chief Customer Officer, Missguided

10:50

Power talk

SHOP NOW, PAY LATER: WITH MOSS BROS 

For today's online fashion shopper, it's all about getting the latest look now, from retailers who offer a frictionless checkout experience and the convenience of trying on multiple options at home. This has led to the growth in popularity in recent years of 'Pay later' solutions like Klarna, now offered by stores like ASOS, Topshop, JD Sports, Moss Bros and many more. Pay later allows shoppers to try on items in the convenience of their own home and then either keep or return, paying later once they've made their decision.

In this session, Moss Bros and Klarna will talk through insights and learnings to date from their Pay later partnership.   

Matthew Henton, Head of eCommerce, Moss Bros
Russ Carroll, Commercial Director, Klarna

11:00

Coffee and Networking

 

 BLUE STAGE

Fashion retail leaders will share their top tips across two stages, both focusing on strategies for increasing productivity and growth across different departments. Each stage will explore new restructuring, ideas and prospects for different departments within the core business with 5 minutes set aside to move between rooms

PINK STAGE

11:30

Debate 
ADAPTING TO THE OMNICHANNEL CUSTOMER:
Aligning with the Forum’s theme, this debate will navigate the winning digital-driven strategies that promise to change the way retailers do business delivering on performance. Innovators will reveal the possibilities in different areas of the fashion value chain, exploring new ways to create value through the physical and digital words combined. The group will also explore tech enhancements and how to turn machine tasks into customer-interaction and other processes, blurring the line between technology and creativity.

Chaired by:

Drapers Editorial

Panelists:

Ismael Gonzalez i Payà, Senior Retail Director North Europe, Adidas

Nicola Matthews, Retail Director, Pentland Brands

Ryan Llewellyn-Pace, Managing Director (UK&I) Wholesale & Retail at J Barbour & Sons Ltd

Constanza Di Gennaro, CCO, Wolf & Badger

Olga Kutsor, Co-founder & CEO, Mercaux

Alan Holcroft, Sales Director, Cegid

 

11:30 Chat show
WHAT DOES A FIT FOR PURPOSE SUPPLY CHAIN LOOK LIKE TODAY?

As retailers continue to streamline back end operations to provide a seamless and productive supply chain, alongside customer expectations becoming increasingly high, we look at the different fulfillment options retailers must implement to engage today’s shoppers

 

Chaired by:
Drapers Editorial

Ben Dreyer, Operations Director, Boden

Rachael Williams, Head of Supply Chain Development, Joules

 

12:00

 

 

12:00 Interview

INSIDE HARROD’S: WORLD-CLASS CUSTOMER EXPERIENCE 
What do customers want when walking into Harrods?

As an international symbol of luxury and quality, the Harrods’ brand promises a shopping experience like no other. In this session Drapers gains valuable insight with newly appointed Amanda Hill. In this conversation Drapers will be exploring the fundamentals of customer interaction and why it should be a top priority for CEO’s, as well as the steps necessary to redesign the business in a more customer-centric fashion

Amanda Hill, Chief Marketing Officer, Harrods

Chaired by:
Keely Stocker, Editor, Drapers

Amanda Hill, Chief Marketing and Customer Officer, Harrods

12:30

Power talk
REIMAGINING MERCHANDISING: PUTTING AI IN ACTION

Merchandising is set to be more important and inventive than ever before, as retailers start putting customer expectations at the forefront of their priorities. In this session Ralph explores how he applied tech to deliver perfect product and created 3D fit modelling. As merchants adapt to this reality ralph uncovers where do merchants start, and what do they do next? Ralph shares his experience.

Ralph Tucker, Chief Product & Supply Officer, JD Williams/N Brown group

12:30 Interview

TRIED & TESTED: NEW WAYS OF WORKING

Helen has led a widespread programme of modernisation, developing the product offering and growing the online proposition as part of a multichannel approach. Under Helen’s leadership, investment in retail structures, market-leading IT solutions, and the move to a more agile supply base has set the business up to become fit for the future. Drapers asks what the key pillars in Bonmarche’s turnaround strategy were, and how the changes are starting to take hold

Helen Connolly, CEO, Bonmarche

Chaired by:

Keely Stocker, Editor, Drapers

12:50 Lunch and Networking

13:45

Debate
MAKING SUSTAINABLE DECISIONS & HOW IT WILL HELP YOUR BOTTOM LINE

Fashion is one of the world’s most polluting industries. Its operational model is so unsustainable that by 2030, retailers are expected to see a detrimental impact on profit and margins. In this session, we ask the sustainable questions every retailer should be thinking about, we explore the systemic change that needs to occur as fashion moves from a linear to a circular model. Discovering the right materials to use and how to increase recycling, the session will also explain how and why being more sustainable will increasingly mean a boost to the bottom line.

Chaired by: Drapers Editorial

Panelists:

Anna-Maria Rugarli,Senior Director Responsibility & Sustainability EMEA, VF Corp

Esther Verburg, VP Corporate responsibility, Tommy Hilfiger/PVH Europe

Cora Hilts, Founder & CEO, Reve En Vert

Jack Ostrowski, Co-founder and CEO, Yellow Octopus

13:50 Debate
GOING “GLOCAL”-  NEW EXPANSION IDEAS

In alignment with our theme of productivity - international expansion has been high on the agenda for many brands in efforts to accelerate their international presence. This area is not new, but it is entering the next phase of development as brands try to be more locally applicable. As these operations extend to new markets - we ask leading global brand builders for their insights on the lessons learned and how they resonate with markets all over the world. In this session we will also explore the competitive edge this could provide to get ahead.

Chaired by: Drapers Editorial

Panelists:

Damian Hopkins, CEO, Select Licensing

John Scott, International Director, TMLewin

Angela Farrugia, VP, Global Brands 

Emmanuel Eribo, CEO, Butterfly Twists

14:20

Power talk  
HOW RE-PLATFORMING TRANSFORMED ‘EVERYTHINGFIVEPOUNDS’

Marco Zuliani, Co-founder & CIO, Keros Digital

Robert Kulawik, COO Everything5pounds

In this tried and tested session, we hear the story of an online fashion retailer -Everything5pounds, whom were first born from of a chain of discount fashion stores 7 years ago, today they sell 8 million items globally with over 5000 orders a day and are on track to hit 40 million in revenue next year. Keros takes a closer look at the challenges they faced when trying to meet the new demand for flexibility and speed, from the check-out to internationalization and demonstrates how they got there together by re-platforming the business.

14:20 Power talk
DEMAND-LED GROWTH

Daniel Rubin, Founder & Chairman, Dune

Against the backdrop of a very challenging and rapidly changing UK retail climate, we ask Daniel how to do you respond when we still want to see exceptional growth? How do you control costs when many of the areas that will drive the growth (international and ecommerce) need substantial investment from both in people and systems? When management teams continue to have a close focus on efficiency and improving productivity in the domestic market when they are also being asked to get involved in all the challenges of creating an international and dynamic digital business?

 

Power talk & interview

 

14:45

BUILDING A ‘NEW’ DESIGUAL

Desigual faces 2018 with optimism, progressing its plans to strengthen its presence in the Latin American market, which has grown 18 percent in 2017.  In this interview Drapers asks about the three principles driving this transformation including: the brand-consumer relationship, an innovative product offering and unity across retail and communication channels. The principals are meant to reinforce the brand’s principles, including emotion, an unwavering focus on the customer and a quality product. Drapers will also explore some of the opportunities in the LATAM market alongside the relationship with designer Christian Lacroix. 

Arantxa Gomez, Retail Director, Desigual

14:45 Interview:
RECAPTURING HOBB’S IDENTITY

Drapers speaks to Meg, having worked for some of the biggest brands on the high street she has successfully restructured the Hobbs brand identity. Drapers asks what turnaround tips she used to achieve greater productivity and efficiency and how she successfully re-established, re-acquainted and restructured the brand’s proposition and purpose.

Meg Lustman, CEO Hobbs  

Chaired by:
Keely Stocker, Editor, Drapers

15:15

Chat show
CULTURE CLUB: THE ULTIMATE COMPETITIVE ADVANTAGE
An employment value proposition is becoming increasingly important, as retailers can no longer rely on just sole heritage. It moves beyond monetary compensation and into experience and knowledge that will follow them throughout their career. What defines your culture and how does this help you be more productive as a business –Drapers asks the group.
Panelists:

Beth Butterwick, CEO, Karen Millen

Kathy Alison, Global people director, Fitflop

Sarah Faisal Ahmed, Founder, DL1961

Chaired by:
Drapers, Editorial

15:15 Debate 
INVEST IN SUCCESS: FINANCING GROWTH

Where should retailers put their money to be more productive?

In a macroeconomic world, and as many brands face a tricky balancing act between streamlining costs and continuing expansion - there is no doubt that prioritising investment in the right areas is essential for reducing risk and warranting growth.

Digital transformation is at the core of the business, but with retailers juggling the answers across multiple departments, Drapers asks different retailers for their perspective to identify what works for whom

Chaired by:
Drapers, Editorial

 

Panelists:

Chris Groves, CEO, Centric Software

Claudia Lambeth, CEO & Founder, Luna Mae London

Umah Khan, CFO, Pure Collection

15:35

Coffee and networking

16:05

Powertalk
THE EVOLUTION OF SPORTSWEAR: COMPETING IN THE GIANT’S RACE
John Williams, MD UK & IRE, Under Armour

Fitness is everywhere these days, from social influencers to the rise of boutique gyms, but sportswear brands are now having to bring their products out of the gym and into a mainstream lifestyle. In this ever-increasing market, sportswear giants such as Under Armour are looking at new ways to innovate and experiment to differentiate themselves. In this talk, we meet John - With over 20 years in sports & fashion and a pperformance-focusedapproach Draper’s gains a glimpse of Under Armour is looking to rival within an ever-increasing competitive market. 

16:25

Chat Show

CHANGE: IN A NEW WORLD, FOR A RENEWED FUTURE

From a 600-pound start up to a social media sensation, Just Hype Co-founders Bav & Liam know exactly what it takes to become an influential brand. In this thought provoking chat show, Drapers discovers their ongoing drivers for success, and identifies the new challenges they face in the changing retail world. With an ambitious aim to grow total sales by 70% in 2018, Drapers discusses the productive measures being put in place for a digital and global future.

Liam Green, Co-Founder & Creative Director, Hype
Bav Samani,
Co-Founder & Director, Hype

17:00– 17:30

Networking  

 

Close of Conference

@EMAP2018. The programme may change due to unforeseen circumstances. EMAP reserves the right to alter the venue and/or speakers.

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